Six teachers, two rooms, eight reformers and a waitlist every evening. Stella answers every call, enrols into classes with real place counts, runs the waitlist, books privates and intros into each teacher's hours, reminds and reschedules — while the rooms stay quiet.
Still Point, this is Stella — how can I help?
You don't need another studio app on top of the one you have. You need someone who picks up, knows the count in every room, and runs the waitlist without a teacher leaving the mat.
Recognised, greeted short. The six is full — Stella offers the waitlist and the 7:15. A place opens; the first in line gets the text.
The universal six, and two that matter when the room is capacity and the members are regulars.
No menus, no “press one”, no hold music, no disclaimer wall. Place, first name, how can I help — in one breath. Then she listens instead of interrogating. And she's there at 7:40 in the morning and 9 at night — when the parent thinks of it, not when you open.
She searches actual availability — who is where, doing what, for how long, in which chair or room — and never double-books. If she offers 2:20, 2:20 is free.
Reminders go out ahead of time. When someone can't make it, she handles the flustered call with warmth and finds the next time without drama.
A cancelled four o'clock is the one slot you can't sell tomorrow. The moment it frees, she offers it — by text — to the people who've said they'd take short notice, who wanted earlier, or who owe a make-up. First yes takes it; nobody else hears about it.
A four o'clock cancels? She asks the five o'clock if they'd like to come earlier. Nobody is obliged, and it cascades — you finish at five, not six.
Someone turns down a 9am; she stops leading with mornings for them. Preferences, never rules — and when she checks, she uses very few words.
Classes are published with a capacity. She enrols into the real count, holds a place in a later class if the member wants insurance, and when something opens the first in line gets the text — no phone call to the studio needed.
A private or an intro is open booking into a teacher's hours; a class is a seat. One Stella, one honest answer on the phone — and she complements the online class booking you already have.
She takes the cancellation the moment it comes, whatever the hour — nobody waits for the desk to open. Runway is money: the earlier she knows, the more people she can offer the slot to once your outbound hours open, and the likelier it fills. Your policy — notice period, deposit, fee — is yours; she states it plainly, applies it the same way every time, and stays kind about it.
Everyone on the short-notice list asked to be on it. Nobody is nagged; nobody hears another client's business.
Rain, a burst pipe, a birth, the autoclave, the hall double-booked — the whole block moves, and it's your call, not the client's. You say it once; she works out who's affected, offers each person the right alternative in their own words, waives the fee, logs the reason, and reports back. When it's an overrun rather than a closure she works by who can still act: the people who haven't left home yet get the call and the choice; the people already in the room get the honest ETA and a coffee; nobody further out is touched until the delay is still growing. Nobody hears why; nobody rings the desk.
The heating's out — no reformer classes tonight. Move members to tomorrow's, waitlist first, and release the seven o'clock.
A class is a published shell with N places; open booking is search-then-create into a teacher's hours. Same ledger, two supply paths — so the phone gives one honest answer for a class, a private or an intro.
The room needs silence. The phone needs an answer. Both, at once, is the job.
A panel at reception: which class is next, who's new, who's on the list. One button to say “swap tonight's teacher to Anna.” Mat suppliers and scam calls never make it inside.
Between classes, a glance and you know. Nothing to tap.
No “press one”. No “your call is important to us”. No recorded disclaimers before a human word. Warm, short, present — and honest if you ask what she is.
She offers what's in your catalogue and staff profiles. She won't crown a “best” anyone or promise an outcome. A time she offers is a time that's free.
A moved client hears “we need to move your Tuesday — let me find you another time.” Never who, never why. And once moved kindly, they're not yo-yo'd back.
She doesn't lead with it and doesn't apologise for it. Ask, and she'll tell you plainly: she's the assistant. She helps; that's what people remember.
Your classes and capacities, your teachers and hours, your rooms, your term dates and closures. She's configured by hand for the first studios — a few at a time.
Stella is in early access with a small number of practices and salons. Tell us about your phone and we'll tell you plainly whether she fits — and when.